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Exchange Portal

Go Back To Returns Portal

Find Your Order Number And Email

Check your order confirmation emails that we sent you - you can find all your details there. If you need any help please email us at for assistance.

Download Prepaid Return Label - This Costs $8.

This covers the cost of shipping your order back to Los Angeles. Your order is then opened and inspected thoroughly. Your order is then shipped back to Australia and processed through our warehouse there. All of that work is pretty good for the cost of two cups of coffee!

Get Prepaid Return Label

Email Us Your Tracking Number & Let Us Know What You Want To Exchange to

Send us a separate email and share with us how we can help!

Submit Exchange Information

Put Your Items In The Mail Back to Us

Your label will be sent you via email - instructions on what to do will also be in that email. Sometimes this email can be sent to your spam or junk - please check there. Otherwise if you are having any problems -please email us at for assistance.

We Receive & Inspect Your Items

Our returns facility has the best merbabes in the world who open every package and inspect your items - pleasure ensure your items meet our criteria or they will not be accepted by our team.

We Will Send Your New Items To You

Send us a separate email and share with us how we can help!


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