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FAQ's

Can I Return My Bikini If I Used A Discount Code?

Please know that all orders using code 'Bikini20' will be exchange only on full priced items. If you order an item from our sale section and also use the code Bikini20 then we cannot offer a refund or exchange. So please reach out for sizing help in advance!

For any special sale events with discount codes 20% or above - please know it is exchange only.

Please know we cannot offer exchanges or returns for any pieces purchased from our sale section!

For any discount code that is 10% please know we can do a return for refund or exchange - whatever is best for you! Thank you!

All of the above will be disregarded if your items purchased in these circumstances are damaged upon receiving them, or they are the not the correct product(s) you ordered. In this case we will allow you to return or exchange!!

 

Do we offer ClearPay?

Yes we do!

 

Help! I'm having difficulties with my shipping & checkout!!?

First of all, our apologies! Sometimes when you return to your cart and complete your purchase, difficulties can arise. However your checkout will complete if you clear your history/cache and/or reset your browser.

If you do not wish to do this and/or continue to have any issues, please send us an email and we will process your order directly.

Thank you for your patience!

 

I've just placed an order. Where is my confirmation email?

Please allow up to 24 hours for your confirmation email to be received in your registered email address box. We recommend checking your Junk mail or Spam folder as well. If you do not receive a confirmation email within this time frame, please send an email to the team at info@kulanikinis.com.

 

Where is my order? I have not received it yet!

You will receive a confirmation email once your order has been shipped. If you have not received a shipping confirmation email, please check your Junk Mail or Spam folder, as it may have been received there.

Please refer to our Shipping Information page for further details regarding shipping times and tracking number details.

  

My size is unavailable - when will it be back in stock?

Please email us with the style and colour you are interested in and we can let you know if more stock is coming. Additionally, if we don't cater for your current measurements, please email us with our products you are interested in and we will take this feedback into account for future runs.

 

What fabrics do we use?

Kulani Kinis are made from a blend of nylon and lycra commonly referred to as "Italian Lycra". They are delicate and soft to feel!

 

Can I order a different size top & bottom?

Absolutely! All of our bikinis are sold as separate tops and bottoms.

 

How do you recommend I care for my swimwear?

Hand wash in cold water and use a mild soap or detergent. No bleach. Never put your swimwear in the dryer. To dry please hang or lay flat in a shady area. Try to avoid oils and tinted sunscreen. Fake tanning products can also mark your bikini. If using these products please ensure they are completely dry before they come in contact with your bikini.

Please Note: Bright Colours/Fluros. We strongly recommend you pre-wash these garments separately in cold water with a teaspoon of salt. Some colours are not colourfast and you will find the dye will run after multiple hand washes. Continue to wash separately in cold water after each use.

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