Customer Care

UK orders over a value of £150 will have FREE express shipping!

For all orders over £500 - there will be a shipping charge of £50 which is non-refundable. We strongly recommend you seek help for your bikini addiction at this point! Or just order a little bit less :)

All orders ship from Australia with DHL International Express - it is an express service and delivers globally within 3-8 days of being dispatched from us!

We dispatch your order the next business day after you complete your purchase on this website. From that time it will take 3-8 days to arrive at your doorstep from Australia - and you can track your order the entire way!

Our shipping warehouse is located in Sydney Australia.

YES we will ship your order and pay the duties and taxes on your behalf. Nothing more to pay when it arrives on your doorstep!

Once your order is shipped, you will receive a shipping confirmation email with a link that will lead you directly to the package tracker. If you can’t find your shipping confirmation, please double check your spam and promotions folders.

For secure + smooth deliveries all our package are sent with signature required at delivery. It may be super tempting for you to remove this and share with DHL new deliveries instructions. Please know that when you do that you release DHL + Kulani from all liability for any loss or damage that may result from delivering the shipment as per your request.

Please email info@kulanikinis.com with your name and order number and we will assist with locating your package.

For secure + smooth deliveries all our package are sent with signature required at delivery. It may be super tempting for you to remove this and share with DHL new deliveries instructions. Please know that when you do that you release DHL + Kulani from all liability for any loss or damage that may result from delivering the shipment as per your request.

First, go to your cart and click the checkout button. Once you reach the checkout page, you will see a Gift Card or Discount Code field on the right hand side of the page. Enter your code there and hit apply to see the price drop reflected.

First, check to see that there are no typos in the code. Then, check the terms and conditions of the discount code to make sure this offer is still valid and applies to the items in your cart. If the code is still not working, please feel free to reach out to info@kulanikinis.com for assistance.

Only one promotion code can be applied per order.

If you placed an order during a promotional period and forgot to apply the code, please reach out to info@kulanikinis.com and we will adjust the price of your order if it abides by the terms and conditions of the promotion.

Regretfully we cannot currently ship to PO boxes. If you entered a PO box in your shipping address, we will reach out to get a different shipping address from you which may add a slight delay to your delivery time.

We cannot currently refund the cost of shipping as DHL International Express does not return that cost to us if you decide to return your order.

Yes - a signature may be required when your order is delivered to you. Please make sure you are available or request from us in advance of ordering to have the signature requirement removed.