Refund policy

UK:
    • We are not able to offer exchanges for customers in Gibraltar, Guernsey, or Isle of Man at this time - our apologies! 
  • Return Policy: Items purchased from this website at full price or with a discount of 15% or less, that are not marked as final sale, and that are in new and unworn condition with the tags and hygienic liners attached can be returned within 30 days of purchase for an exchange, refund to your original payment method or a store credit. For sanitary reasons, please try on all swimwear over underwear. 
  • Final Sale: Items marked as final sale are not eligible for return unless your item is damaged upon receiving it or it is not the correct product you ordered. 
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      • Return Fees and Non-Refundable Amounts: The cost of shipping on your order is non-refundable. For returns from the UK, A £10 GBP return fee will be deducted from your refund if you are returning for a refund to your original payment method. A £5 GBP exchange fee will be charged for exchanges. For returns from Gibraltar, Guernsey, and Isle of Man, return shipping labels are not provided by Kulani Kinis. Once you set up your return through our portal, you will be provided with our warehouse address in Sydney, Australia where you can ship your pieces back to. You may mail your pieces back through the shipping carrier of your choice and are responsible for the cost of shipping. We highly suggest sending your pieces back using a trackable shipping method. 
  • Refund Processing: Refunds are processed back to your original payment method once your package is delivered back to our base, opened, and the items inspected and checked in. We will email you to confirm once the refund is processed. Please allow an additional 5-10 business days from receiving the email for your bank to post the refund to your account.
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      • Exchange Shipping: For customers in the UK, we will begin preparing your new pieces for shipment when your return pieces are in transit back to us - you won't have to wait until your return reaches our base for your new pieces to ship! All exchanges are shipped via DHL Express which offers delivery in 3-8 business days once the package ships. Business days do not include weekends or holidays.
  • Exchange Item Availability: When you set up your exchange through our portal, the pieces you select to exchange for are not held for you. A successful exchange is based on item availability at the time when your return package is in transit back to us and we are preparing to send your new pieces. If the piece(s) you have requested to exchange for are out of stock, you will be automatically emailed a store credit for the item(s).
  • Exchange on Exchange: If you’ve exchanged an item and your exchange piece also does not fit, we can offer you a refund in store credit or a refund back to your original payment method. We are not able to offer a second exchange.
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