Customer Care

Final Sale: Pieces marked as "Final Sale" on the product page and pieces purchased from our sale section, mystery items, and hair accessories (scrunchies, headbands, hats) are final sale and are not eligible for return unless your item is damaged upon receiving it or it is not the correct product you ordered. If your final sale item is faulty or if you have received the incorrect item please contact our customer team for assistance.

Great news: if you've purchased some full-priced pieces (excluding those marked as final sale!) with our BF20 discount code, you're in for an extra sweet holiday treat!

Your Kulani goodies are eligible for a return for store credit or an exchange only.

Items marked as final sale are not eligible for a return or exchange

🔔 Please note! 🔔
- Our BF20 code cannot be combined with any other discount code at checkout!
- If you placed an order before our Black Friday sale started, we are not able to adjust or add the discount code to your order!
- If you got too excited checking out and forgot to add the BF20 code at the checkout after the sale started, we are also sadly unable to add the code for you after your order is placed!

Happy Holidays! ❤️🎁   We want to make sure your holidays stay happy for as long as possible! Orders placed between Thursday 23rd November and Sunday 7th December will have an extended return/exchange window (because we’re sweet like that)! 🥰 This means if you need to return your order, you can wait until after the holidays! 💞

🔔 Please note! 🔔

- We can accept returns for holiday orders placed between November 23rd and December 7th up until Monday 8th January! More time to spend with loved ones..! 💕 
- Reminder! If you used the code BF20, you can only return for store credit or exchange (final sale pieces are not eligible for exchange or a return for store credit/refund)! 🫶🏼
- All orders placed after Sunday 7th December will have our normal 30 day return policy, so you can still return after the new year!

Start a Return: To start a return, click here.

Return Policy: Items purchased from this website at full price or with a discount of 15% or less, that are not marked as final sale, and that are in new and unworn condition with the tags and hygienic liners attached can be returned within 30 days of purchase for a refund to your original payment method or a store credit. For sanitary reasons, please try on all swimwear over underwear. 

Final Sale: Items marked as final sale are not eligible for return unless your item is damaged upon receiving it or it is not the correct product you ordered. If your final sale item is faulty or if you have received the incorrect item please contact our customer team for assistance and to organize a replacement of the item, if possible. 

Return Cost: Our returns process is not free. A £10 GBP return shipping fee will be deducted from your refund if you choose to return for a refund to your original payment method. The cost of shipping on your order is non-refundable.

Refund Processing: Once we receive and approve your returned items, your refund will be processed back to your original payment method within 10-14 business days. Once you receive your refund notification, please allow an additional 5-10 business days for your bank to post the refund to your account.

For information on refunds processed to Clearpay, click here

For information on refunds processed to Klarna, click here

Start an Exchange: To start an exchange, click here.

Exchange Policy: Items purchased from this website at full price or with a discount of 15% or less, that are not marked as final sale, and that are in new and unworn condition with the tags and hygienic liners attached can be exchanged within 30 days of purchase. For sanitary reasons, please try on all swimwear over underwear.

Final Sale: Items marked as final sale are not eligible for return unless your item is damaged upon receiving it or it is not the correct product you ordered. If your final sale item is faulty or if you have received the incorrect item please contact our customer team for assistance and to organize a replacement of the item, if possible. 

Exchange Costs: Our exchange process is not free. A £5 GBP return shipping fee will be charged when setting up your exchange.

Exchange Item Availability: When you set up your exchange through our portal, the pieces you select to exchange for are not held for you. A successful exchange is based on item availability at the time when your return package is in transit back to us and we are preparing to send your new pieces. If the piece(s) you have requested to exchange for are out of stock, you will be automatically emailed a store credit for the item(s). 

Exchange on Exchange: If you’ve exchanged an item and your exchange piece also does not fit, we can offer you a refund in store credit or a refund back to your original payment method. We are not able to offer a second exchange.

Start a Return: To start a return, click here.

Return Policy: Items purchased from this website at full price or with a discount of 15% or less, that are not marked as final sale, and that are in new and unworn condition with the tags and hygienic liners attached can be returned within 30 days of purchase for a refund to your original payment method or a store credit. For sanitary reasons, please try on all swimwear over underwear. 

Final Sale: Items marked as final sale are not eligible for return unless your item is damaged upon receiving it or it is not the correct product you ordered. If your final sale item is faulty or if you have received the incorrect item please contact our customer team for assistance and to organize a replacement of the item, if possible. 

Return Process & Cost: Return shipping labels are not provided by Kulani Kinis. Once you set up your return through our portal, you will be provided with our warehouse address in Sydney, Australia where you can ship your pieces back to. You may mail your pieces back through the shipping carrier of your choice and are responsible for the cost of shipping. We highly suggest sending your pieces back using a trackable shipping method. 

The cost of shipping on your original order is non-refundable.

Refund Processing: Once we receive and approve your returned items, your refund will be processed back to your original payment method within 10-14 business days. Once you receive your refund notification, please allow an additional 5-10 business days for your bank to post the refund to your account.

For information on refunds processed to Clearpay, click here

For information on refunds processed to Klarna, click here

At this time, we do not offer exchanges for customers shopping from Guernsey, Jersey, or Isle of Man.

For information on sending your pieces back for a refund or store credit instead, please see the section titled “Return From Guernsey, Jersey, or Isle of Man.”

Returns from multiple orders or multiple return/exchange requests can not be sent back in one return package! 

If you received a return label to use when setting up your return, please only use that label to send back the pieces you selected to return/exchange from the order the label corresponds to. If you add pieces from other orders, other return requests, or pieces you did not select when setting up your return on our portal, refunds or exchanges can not be processed for those items. 

Bundling isn't allowed as our base uses a scanning system based on the barcode of the return label that is attached to the package. The label confirms the information we use to process your exchange quickly and correctly. Adding pieces to a return parcel that do not match the information shown on the barcode of the return label can not be account for and so returns and exchanged for those items can not be processed. 

Additionally, your return label is calculated based on the weight of the items you are sending back. Adding additional items to your return parcel may result in the package being returned to you before it ever reaches us. 

We want you to receive your refunds and exchanges, so please follow the policy of not bundling!

All purchases made through a retail store can only be returned or exchanged directly with the place of original purchase and in accordance with the store’s return policies as they have access to your order and payment information. Only purchases made on www.kulanikinis.com can be returned on this website.

While we hope this never happens, if you do receive an incorrect or damaged item or immediately find a manufacturing fault, please contact us at info@kulanikinis.com and we will help resolve your issue. Please include your name, order number, and a photo of the issue in your email. If your issue qualifies for a replacement, our policy is that your item will be replaced by the exact same item, if in stock.